Castles Property Management is an family-run independent residential letting agency covering Folkestone, Hythe, Hawkinge Toney Marsh and Canterbury.

We specialise in all aspects of Property Management with over 25 years experience and an ever increasing portfolio of a wide range of properties – but still small enough to be able to offer a personal professional service.

Whether your requirement is a flat, house, bungalow or maisonette to rent, or a landlord wanting to rent out a property, you can be assured that at Castles Property Management, our clients can expect a professional, efficient and personal service.

When you choose to let Castles Property Management to look after your property then you will feel confident that all aspects of the process are looked after and that we go that ‘one step further’ which makes us different from any other agency. Your property and tenants are not just a statistic on our books, all of our clients and tenants are important to us.

Castles Property Management are members of the Residential Lettings Association (RLA), are registered with The Property Ombudsman (TPO) which, being a member includes registration under the Consumer, Estate Agents and Redress Act 2007 for residential sales and registration under the Enterprise and Regulatory Reform Act 2013 for residential lettings. Castles Property Management are long term members of the Federation of Small Businesses (FSB), carry full Professional Indemnity Insurance and are registered with the Information Commissioners Office (ICO) as required under Data protection acts.

Castles keeps all client/tenant monies separately in a business account which can be viewed at any time by arrangement.

From the Information Commisioner’s Office :

Client Money Protection Insurance (CMP) is not a legal requirement; however we are now urging all TPO members who deal in residential lettings to register with a Client Money Protection scheme. We strongly believe that CMP Insurance will increase consumer protection and will ultimately result in a reduction in the number of complaints against lettings agents.

Currently, Castles keeps all client/tenant monies in a separate business bank account, details of which can be viewed at any time by arrangement.